Refund policy
Effective October 20, 2026
This policy covers paid readings sold on Ourunse (ourunse.com), operated by 아워올 (OurAll) in Seoul, Korea. Right now the English pages are free and there is nothing to buy on them. Paid readings are offered on our Korean pages and charged in Korean won. The same rules below will apply if we start selling readings on the English pages.
At a glance
| Situation | Refund |
|---|---|
| You haven't opened your reading yet, within 7 days of payment | Full refund |
| You have opened your reading | No refund (digital content, see below) |
| Gift: the person you sent it to hasn't opened it yet, within 7 days of payment | Full refund to the buyer |
| Gift: the person you sent it to has opened it | No refund |
| Our error: the reading wasn't delivered or was calculated wrongly | Full refund or a corrected reading, whether or not you opened it |
| You entered the wrong birth details and haven't opened the reading | Full refund, then you can buy again |
Delivery
- Paid readings are digital. Nothing is shipped, so there are no shipping costs or delivery limits.
- Your reading is ready on its order page as soon as payment goes through. We show the order page link on the payment confirmation screen.
- You can open the order page again for 1 year from the date of purchase, and you can save the reading as a PDF to keep.
- For a gift, you get a link to pass on. The person you send it to sees the reading as soon as they open the link.
Why opened readings can't be refunded
A paid reading is digital content delivered the moment you pay. Under Korean consumer law (the Act on Consumer Protection in Electronic Commerce, Article 17), the right to cancel ends once digital content has been opened. That's why we show a preview before you pay, explain this limit on the payment screen and ask for your consent before payment.
How to ask for a refund
- Email help.ourunse@gmail.com with your order number and the reason. You'll find the order number on your order page.
- We check whether the reading was opened and process the refund within 3 business days.
- The refund goes back to the payment method you used. Card refunds usually show up within 3 to 7 business days, depending on your card issuer.
Contact
아워올 (OurAll) · Representative 박상현 · Business registration no. 337-31-01924
3F A214, 25-11 Seongji-gil, Mapo-gu, Seoul 04071, Republic of Korea
Phone +82 50-6499-3190 (weekdays 10:00–18:00 KST) · help.ourunse@gmail.com
See also our terms of use and privacy policy. The Korean version of this policy is here.